Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
Book Shelter
- Published
- July 28, 2026
- Duration
- 19:14
- Summary source
- description
- Last updated
- Sep 6, 2026
Discusses society, culture.
Summary
Argues that the key to long-term profitability is transforming initial sales into lifelong loyalty during the critical First 100 Days of a relationship. The book challenges the traditional focus on customer acquisition, suggesting that businesses instead prioritize the customer experience to prevent the high rates of defection seen in most industries. Col…
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Show notes
Argues that the key to long-term profitability is transforming initial sales into lifelong loyalty during the critical First 100 Days of a relationship. The book challenges the traditional focus on customer acquisition, suggesting that businesses instead prioritize the customer experience to prevent the high rates of defection seen in most industries. Coleman introduces a human-to-human (H2H) framework that applies to every business, regardless of size or industry, by addressing the emotional jo
Themes
- society
- culture