Can't Automate What She Did Next
Big Questions with Cal Fussman
- Published
- July 28, 2026
- Duration
- 44:07
- Summary source
- description
- Last updated
- Aug 26, 2026
Discusses careers.
Summary
A patient kept showing up in the Emergency Room. Most insurance reps would approve or decline each claim and move on. One customer service representative at Devoted Health called to ask the patient why there were so many repeated visits. Didn't take long for the rep to discover the problem. It was created by mold in the patient's home. The deeper problem …
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Show notes
A patient kept showing up in the Emergency Room. Most insurance reps would approve or decline each claim and move on. One customer service representative at Devoted Health called to ask the patient why there were so many repeated visits. Didn't take long for the rep to discover the problem. It was created by mold in the patient's home. The deeper problem was the patient had no money to move. The rep didn't just flag it. She got the company to help the patient move to a new and safe place. Eric R
Themes
- careers