How Sonos rebooted itself
Decoder with Nilay Patel
- Published
- September 3, 2026
- Duration
- 1h 13m
- Summary source
- description
- Last updated
- Sep 27, 2026
Discusses My guest today is Sonos CEO Tom Conrad. Tom was on the board at Sonos during the disastrous 2024 app…
Summary
My guest today is Sonos CEO Tom Conrad. Tom was on the board at Sonos during the disastrous 2024 app redesign that threatened to crash the entire brand, and he took over as interim CEO to right the ship during that period. About a year ago, he took the permanent role. I have been dying to have Tom on the show to talk about how the board decided to move on…
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Show notes
My guest today is Sonos CEO Tom Conrad. Tom was on the board at Sonos during the disastrous 2024 app redesign that threatened to crash the entire brand, and he took over as interim CEO to right the ship during that period. About a year ago, he took the permanent role. I have been dying to have Tom on the show to talk about how the board decided to move on from previous CEO Patrick Spence, how he diagnosed the issues inside the company, and what decisions he made to fix them. Plus. Tom was willin