The AI-Native CRM
The a16z Show
- Published
- September 16, 2026
- Duration
- 52:43
- Summary source
- description
- Last updated
- Sep 23, 2026
Discusses ai.
Summary
a16z’s Alex Rampell and Joe Schmidt sit down with Lightfield co-founder and CEO Keith Peiris to discuss what it takes to rethink the CRM for an AI-native world, and the unusual pivot that got him there.Keith previously built Tome to 25 million users, but eventually walked away from the product after concluding that the underlying technology couldn’t captu…
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Show notes
a16z’s Alex Rampell and Joe Schmidt sit down with Lightfield co-founder and CEO Keith Peiris to discuss what it takes to rethink the CRM for an AI-native world, and the unusual pivot that got him there.Keith previously built Tome to 25 million users, but eventually walked away from the product after concluding that the underlying technology couldn’t capture enough context about a presenter, their audience, and the relationship between them. Starting again, his team followed customers from AI pre
Themes
- ai